Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at info@exclusaro.com.
If your return is accepted, we will provide you with the return shipping address and detailed instructions. Please note that customers are responsible for covering the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellations If your order has not yet been shipped, you can cancel it for a full refund with no cancellation fees. Orders that have already been shipped cannot be canceled but can be returned following our policy.
Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling-Off Period Notwithstanding the above, if your order is being shipped to the European Union, you have the right to return it within 14 days, for any reason. Your item must be in the same condition you received it: unused, with tags, and in its original packaging.
Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@exclusaro.com.