FAQs
Shipping & Delivery
When will my order be shipped?
We aim to dispatch your order within 48 hours, excluding weekends and holidays. During peak seasons, there may be slight delays as we carefully prepare your items to ensure the highest quality.
How long does delivery take?
Delivery times vary depending on your location. For estimated delivery times, please refer to our Shipping Policy. For example, orders to the UK typically take 7-14 business days.
Do you offer international shipping?
Yes, we ship worldwide. You can check our Shipping Policy for specific delivery times based on your country.
Will I be charged customs and taxes?
Our prices are displayed tax-free. Depending on your country's customs regulations, you may be required to pay additional duties or taxes upon receiving your order. These fees are the responsibility of the customer and are not covered by Exclusaro. For more information, we recommend contacting your local customs office.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund, provided that the product is unused and in its original packaging.
How do I return an item?
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will guide you through the process.
Order Tracking
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your delivery at any time.
Where do you ship from?
We ship directly from our facility in Hong Kong, ensuring that each item is carefully prepared before dispatch.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and PayPal, among other secure payment methods.
Is my payment information secure?
Yes, your payment details are protected using industry-standard encryption technology. Your personal information is handled with the utmost care to ensure security and confidentiality.
Product Information
What materials are used in your umbrellas?
Our umbrellas are crafted from premium materials, including aluminum alloy frames, fiberglass ribs, and high-quality pongee fabric with UV protection.
Are your umbrellas suitable for all weather conditions?
Yes, our umbrellas are specifically designed to endure various weather conditions, such as wind, rain, and sun. Their windproof, waterproof, and UV-protected features ensure you’re prepared for any forecast.
Other Questions
How can I contact customer service?
You can contact our customer service team by emailing us at info@exclusaro.com. We aim to respond to all inquiries within 24 hours.