FAQ's
Shipping
When will my order ship?
All orders are processed and shipped within 1-2 business days. You will receive a shipping confirmation email with tracking details as soon as your order is on its way.
How long will it take to get my order?
Delivery times vary by location. As a general guide, please expect the following:
- United States: 5-12 business days
- United Kingdom & Europe: 7-14 business days
- Canada & Australia: 10-14 business days
- All other locations: 10-21 business days
What shipping carriers do you use?
We partner with trusted major carriers, including USPS, UPS, FedEx, DHL, and DPD. Based on your location, we select the most reliable carrier to ensure a smooth delivery.
Orders
How can I change my order?
Please contact our customer support team as soon as possible with your order number. We can modify your order if it has not yet been processed or shipped.
Where can I view my order status?
You will receive email updates as your order is processed. You can also log into your account to view your order status, history, and tracking information.
Can I update my shipping address?
If your order has not yet shipped, we can update the address. Please contact us immediately with your order number and the correct address to avoid delays.
Tracking
How can I track my order?
Once your order ships, we will email you the tracking number and a link. You can check your delivery status by using your order number and email on our "Track Order" page, or by logging into your account.
When will my tracking number be available?
Your tracking number will be generated and emailed to you within 24-48 hours after your order has shipped.
Returns
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return your umbrella within 30 days of delivery for a refund.
What are the conditions for a return?
The umbrella must be unused, undamaged, and returned in its original packaging with all accessories and tags included.
How do returns work?
Simply contact our customer support team with your order number to start a return. We will provide return instructions. Once we receive and inspect your item, a refund will be issued to your original payment method within 5-7 business days.
Can I exchange my umbrella?
Yes. Please contact our support team within 30 days of delivery to arrange an exchange. We will ship your replacement item after we receive the original umbrella in its unused condition.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout.
Is my payment information secure?
Absolutely. All transactions are secured with 256-bit SSL encryption technology, ensuring your payment information remains private and protected.
When will I be charged?
Your payment will be processed immediately when you place your order.